@import url('https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500;600;700&family=Manrope:wght@400;500;600;700;800&display=swap');
:root{font-family:'DM Sans',sans-serif;color:#1d2433;background:#f7f8fb}*{box-sizing:border-box}body{margin:0}button,input,textarea{font:inherit}button{cursor:pointer}.topbar{height:72px;background:#fff;border-bottom:1px solid #e9ebf1;display:flex;align-items:center;justify-content:space-between;padding:0 32px}.brand{display:flex;gap:11px;align-items:center}.brand-icon{width:36px;height:36px;border-radius:11px;background:#623dea;color:white;font-family:Manrope;font-size:21px;font-weight:800;text-align:center;line-height:36px}.brand-icon span{color:#a78bfa}.brand strong{display:block;font-family:Manrope;font-size:17px;letter-spacing:-.8px}.brand small{display:block;font-size:9px;font-weight:700;letter-spacing:2px;color:#9298a6;margin-top:1px}.top-right{display:flex;align-items:center;gap:10px;color:#747d8d;font-size:12px}.live-dot{width:7px;height:7px;border-radius:50%;background:#9da4b3}.connection{font-weight:700;border-radius:100px;background:#f1f2f5;padding:5px 10px;color:#828997}.connection.on{color:#16865b;background:#e7f7ef}.connection.on~.logout{color:red}.logout{border:0;background:transparent;color:#687183;font-size:12px;margin-left:8px}.login-wrap{min-height:calc(100vh - 72px);display:grid;grid-template-columns:1fr 1fr}.login-card{max-width:455px;margin:auto;width:calc(100% - 48px);padding:60px 0}.eyebrow{font-weight:800;font-size:10px;letter-spacing:1.7px;color:#7651df}.login-card h1{font-family:Manrope;font-size:44px;letter-spacing:-2.5px;line-height:1.15;margin:18px 0}.login-card h1 em{font-style:normal;color:#6843dc}.login-card p{line-height:1.7;color:#7b8392;font-size:14px;max-width:410px}.login-form{margin-top:35px}.login-form label{display:block;font-size:12px;font-weight:700;color:#465065;margin:20px 0}.login-form input{display:block;width:100%;border:1px solid #e3e6ee;border-radius:9px;background:white;padding:14px 15px;margin-top:8px;outline:0}.login-form input:focus,.search input:focus,.reply textarea:focus{border-color:#7753ec;box-shadow:0 0 0 3px #6d4be519}.primary{border:0;background:#6843db;color:white;border-radius:9px;padding:13px 18px;font-weight:700;box-shadow:0 5px 12px #6843db26}.primary span{margin-left:12px}.login-form .primary{width:100%;display:flex;justify-content:space-between;margin-top:26px}.login-note{font-size:11px;color:#9ba1ad;text-align:center;margin-top:22px;line-height:1.6}.login-art{background:radial-gradient(circle at 30% 30%,#8668f2,#4027ad);display:flex;align-items:center;justify-content:center;padding:40px}.art-card{width:min(430px,100%);background:#fff;border-radius:19px;padding:28px;transform:rotate(-3deg);box-shadow:0 30px 60px #170d5638}.art-title{font-family:Manrope;font-size:17px;font-weight:800;margin-bottom:12px}.art-line{display:flex;align-items:center;gap:13px;padding:15px 0;border-top:1px solid #edf0f5}.art-avatar{width:39px;height:39px;border-radius:12px;display:grid;place-items:center;color:white;font-weight:800}.art-avatar.purple{background:#7957ea}.art-avatar.blue{background:#46a7e7}.art-avatar.orange{background:#ffad66}.art-line b{font-size:12px}.art-line small{display:block;color:#9aa1ad;font-size:10px;margin-top:4px}.art-line i{margin-left:auto;width:8px;height:8px;background:#f0847c;border-radius:50%}.app{display:flex;min-height:calc(100vh - 72px)}.sidebar{width:232px;background:#fff;border-right:1px solid #e9ebf1;padding:33px 13px;display:flex;flex-direction:column;flex-shrink:0}.side-section{font-size:10px;color:#a1a8b4;font-weight:800;letter-spacing:1px;margin:0 14px 17px}.nav{padding:12px 14px;border-radius:8px;display:flex;align-items:center;gap:12px;font-size:12px;font-weight:700}.nav.active{color:#6843db;background:#f0ecfd}.nav span{font-size:19px}.nav b{margin-left:auto;background:#e5dbff;padding:3px 6px;border-radius:5px;font-size:10px}.sidebar-bottom{margin-top:auto;border-top:1px solid #edf0f4;padding:19px 5px 0;display:flex;align-items:center;gap:9px}.provider-mark{background:#ecf2fd;color:#5472b2;font-size:10px;font-weight:800;width:32px;height:32px;border-radius:8px;display:grid;place-items:center}.sidebar-bottom strong{display:block;font-size:11px}.sidebar-bottom small{display:block;color:#a1a7b4;font-size:10px;margin-top:2px}.check{margin-left:auto;color:#21a875}.workspace{flex:1;min-width:0;padding:33px 38px}.page-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:28px}.page-header .eyebrow{color:#a0a8b6}.page-header .eyebrow span{margin:0 5px;color:#c5c9d3}.page-header h1{font-family:Manrope;font-size:27px;letter-spacing:-1px;margin:10px 0 4px}.page-header p{color:#8b93a1;margin:0;font-size:12px}.refresh{color:#5a6373;text-decoration:none;background:white;border:1px solid #e8eaf0;padding:9px 13px;border-radius:8px;font-size:12px}.refresh span{margin-left:5px}.panel{display:grid;grid-template-columns:340px minmax(0,1fr);height:calc(100vh - 205px);min-height:540px;background:white;border:1px solid #e7eaf0;border-radius:13px;overflow:hidden;box-shadow:0 4px 18px #1a234008}.list-pane{border-right:1px solid #e9ebf1;display:flex;flex-direction:column;min-height:0}.list-head{padding:20px 20px 13px}.list-head strong{display:block;font-family:Manrope;font-size:14px}.list-head small{display:block;color:#9ca3ae;font-size:10px;margin-top:3px}.search{margin:0 17px 13px;border:1px solid #e7e9ef;border-radius:8px;display:flex;align-items:center;padding:0 9px;color:#a0a7b4}.search span{font-size:22px}.search input{border:0;outline:0;width:100%;font-size:11px;padding:10px 7px}.search button{border:0;background:#f2f0fa;color:#6c4bd3;font-size:10px;font-weight:700;border-radius:5px;padding:5px 7px}.ticket-list{overflow-y:auto;flex:1}.ticket-item{display:block;color:inherit;text-decoration:none;padding:16px 19px;border-top:1px solid #f0f1f4;border-left:3px solid transparent}.ticket-item:hover{background:#faf9ff}.ticket-item.selected{background:#f8f6ff;border-left-color:#6843db}.ticket-top{display:flex;align-items:center;justify-content:space-between;gap:8px}.ticket-id{color:#8b93a3;font-weight:700;font-size:10px}.status{font-size:9px;font-weight:700;border-radius:50px;padding:4px 8px;white-space:nowrap}.status.answered{color:#2e8a62;background:#e8f7ef}.status.closed{color:#818999;background:#f0f1f4}.ticket-item strong{display:block;font-size:11px;line-height:1.45;margin:8px 0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-item small{font-size:10px;color:#a1a8b4}.chat-pane{display:flex;flex-direction:column;min-width:0;min-height:0}.chat-header{height:76px;flex-shrink:0;padding:16px 23px;border-bottom:1px solid #edeef2;display:flex;align-items:center;gap:12px}.chat-avatar{width:36px;height:36px;border-radius:10px;background:#f0ecfc;color:#7650e1;font-weight:800;display:grid;place-items:center}.chat-title{font-weight:700;font-size:12px;max-width:500px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-header small{color:#a1a8b4;font-size:10px;display:block;margin-top:4px}.messages{flex:1;overflow-y:auto;padding:20px 26px;background:#fdfdff}.conversation-start{text-align:center;color:#afb5bf;letter-spacing:1.3px;font-weight:800;font-size:9px;margin-bottom:20px}.message-row{display:flex;margin-bottom:18px}.message-row.mine{justify-content:flex-end}.message-row.provider{justify-content:flex-start}.message-card{max-width:min(75%,580px);border:1px solid #e9ebf1;border-radius:12px 12px 12px 3px;background:#fff;padding:11px 14px;box-shadow:0 2px 6px #1e275007}.mine .message-card{background:#eee9fc;border-color:#e7defc;border-radius:12px 12px 3px 12px}.message-name{color:#7650d9;font-weight:800;font-size:10px;margin-bottom:6px}.provider .message-name{color:#4f9d7a}.message-text{font-size:11px;line-height:1.6;white-space:normal;overflow-wrap:anywhere}.message-time{text-align:right;color:#a0a6b3;font-size:9px;margin-top:8px}.reply{border-top:1px solid #e9ebf1;padding:14px 22px 17px}.reply label{display:block;font-weight:700;font-size:11px;margin-bottom:8px}.reply textarea{width:100%;height:67px;resize:vertical;border:1px solid #e5e8ef;border-radius:8px;padding:10px;outline:0;font-size:11px}.reply-bottom{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-top:9px}.reply-bottom>span{font-size:10px;color:#a2a8b3}.reply-bottom .primary{font-size:11px;padding:9px 13px}.empty-list{color:#939ba8;font-size:12px;padding:30px;text-align:center}.empty-chat{margin:auto;text-align:center;color:#a0a7b4}.empty-chat span{font-size:38px;color:#d2c7f6}.empty-chat h2{font-size:16px;color:#4a5261}.empty-chat p{font-size:12px}.alert{padding:10px 14px;border-radius:8px;font-size:12px;margin-bottom:15px}.alert.error{color:#a93f4c;background:#fff1f2}.alert.success{color:#16865b;background:#e8f7ef}@media(max-width:900px){.sidebar{display:none}.workspace{padding:20px}.panel{grid-template-columns:290px 1fr}}@media(max-width:650px){.topbar{padding:0 15px}.top-right>span:not(.connection){display:none}.login-wrap{grid-template-columns:1fr}.login-art{display:none}.workspace{padding:18px}.page-header h1{font-size:22px}.panel{display:flex;flex-direction:column;height:auto;min-height:0}.list-pane{height:220px;border-right:0;border-bottom:1px solid #e9ebf1}.chat-pane{height:600px}.reply-bottom>span{display:none}.ticket-item{padding:12px 15px}}
.nav{text-decoration:none;color:#5f6878}.provider-heading{margin-top:31px}.provider-nav{font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.provider-initial{width:25px;height:25px;border-radius:7px;background:#ece6fb;color:#7651dc;display:inline-grid!important;place-items:center;font-size:11px!important;font-weight:800;flex-shrink:0}.provider-initial.large{width:34px;height:34px;font-size:14px!important}.admin-nav{margin-top:16px}.user-chip{font-weight:700;color:#5a6375;background:#f4f5f9;border-radius:30px;padding:7px 12px}.admin-grid{display:grid;grid-template-columns:minmax(0,1.3fr) minmax(270px,1fr);gap:19px;align-items:start}.admin-card{background:#fff;border:1px solid #e8eaf0;border-radius:13px;box-shadow:0 4px 18px #1a234008;padding:23px;min-width:0}.admin-card-head{display:flex;justify-content:space-between;gap:10px;align-items:center;margin-bottom:18px}.admin-card h2{font:800 16px Manrope;margin:0}.admin-card p{font-size:11px;color:#929aa8;margin:5px 0 0}.small-button{color:#6843db;background:#f2edfd;font-size:10px;font-weight:800;text-decoration:none;border-radius:7px;padding:9px 10px;white-space:nowrap}.provider-row{display:flex;align-items:center;gap:11px;border-top:1px solid #eef0f4;padding:14px 0}.provider-row>div{min-width:0;flex:1}.provider-row strong{display:block;font-size:12px}.provider-row small{display:block;color:#929ba9;font-size:10px;margin-top:3px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.provider-row .problem{color:#be5360;white-space:normal}.text-link{border:0;background:transparent;color:#6843db;font-size:10px;font-weight:800;text-decoration:none;white-space:nowrap}.text-link.danger{color:#9ca3b0}.settings-form{display:grid;gap:13px}.settings-form label{display:block;font-size:11px;font-weight:800;color:#535d6f}.settings-form input,.settings-form select{display:block;width:100%;border:1px solid #e3e6ee;border-radius:8px;padding:10px 11px;margin-top:6px;background:white;outline:0;font-size:11px}.settings-form input:focus,.settings-form select:focus{border-color:#7753ec}.settings-form .primary{justify-self:start;font-size:11px;padding:10px 16px}.staff-list{margin-bottom:20px}.staff-list>div{padding:10px 0;border-top:1px solid #eef0f4;display:flex;justify-content:space-between;font-size:11px}.staff-list span{color:#9aa2ae}.empty-provider{text-align:center;padding:60px 20px}.inline-button{display:inline-block;text-decoration:none;margin-top:16px;font-size:11px}@media(max-width:1100px){.admin-grid{grid-template-columns:1fr}}@media(max-width:650px){.provider-row{flex-wrap:wrap}.provider-row>div{flex-basis:calc(100% - 50px)}.user-chip{display:none}}
.brand-blur{display:inline-block;filter:blur(3px);color:#616b80;letter-spacing:-2px;user-select:none;pointer-events:none;vertical-align:baseline}.settings-form textarea{display:block;width:100%;border:1px solid #e3e6ee;border-radius:8px;padding:10px 11px;margin-top:6px;background:white;outline:0;font-size:11px;resize:vertical}.settings-form label small{display:block;color:#9ca3af;font-size:10px;font-weight:400;margin-top:5px}.settings-form textarea:focus{border-color:#7753ec}
.header-actions{display:flex;align-items:center;gap:10px}.new-ticket{text-decoration:none;font-size:11px;white-space:nowrap;padding:10px 14px}.create-card{background:#fff;border:1px solid #e8eaf0;border-radius:13px;padding:28px;max-width:770px;box-shadow:0 4px 18px #1a234008}.create-intro{display:flex;align-items:center;gap:12px;border-bottom:1px solid #eceef2;padding-bottom:20px;margin-bottom:24px}.create-intro h2{font:800 16px Manrope;margin:0}.create-intro p{font-size:11px;color:#939ba8;margin:4px 0 0}.create-form{display:grid;gap:18px}.create-form label{display:block;font-size:12px;font-weight:700;color:#4f5869}.create-form input,.create-form select,.create-form textarea{display:block;width:100%;border:1px solid #e3e6ee;border-radius:8px;padding:11px 12px;margin-top:7px;background:white;outline:0;font-size:12px}.create-form input:focus,.create-form select:focus,.create-form textarea:focus{border-color:#7753ec;box-shadow:0 0 0 3px #6d4be519}.create-form textarea{resize:vertical;min-height:135px}.category-fields,.subcategory-fields{display:grid;gap:16px}.category-fields[hidden],.subcategory-fields[hidden]{display:none!important}.signature-preview{font-size:11px;color:#7e8796;background:#f8f7fc;border:1px solid #efecf8;border-radius:8px;padding:11px 13px}.signature-preview strong{color:#6442c9}.create-actions{display:flex;justify-content:flex-end;align-items:center;gap:10px}.create-actions .primary{font-size:11px}@media(max-width:650px){.header-actions{gap:5px}.header-actions .refresh span{display:none}.new-ticket{padding:9px}.create-card{padding:18px}}

/* Refined workspace theme */
:root{color:#18243b;background:#f4f6fa}body{background:linear-gradient(135deg,#f6f8fc 0%,#f1f4fb 55%,#f7f7fc 100%)}.topbar{height:76px;border-bottom:1px solid #e4e9f2;box-shadow:0 2px 16px #1a2e4d08}.brand-icon{background:linear-gradient(135deg,#272a61,#7254df);box-shadow:0 7px 16px #5347bc30}.brand strong{color:#1c2944}.sidebar{background:#17213a;border-right:0;padding:31px 14px;box-shadow:8px 0 24px #1e2c4b09}.sidebar .side-section{color:#7989a6}.sidebar .nav{color:#aab8d0;border:1px solid transparent;border-radius:12px;transition:background .18s,color .18s;font-size:12px}.sidebar .nav:hover{background:#ffffff12;color:#fff}.sidebar .nav.active{background:#7459e5;color:#fff;box-shadow:0 8px 20px #0a10313b}.sidebar .provider-initial{background:#ffffff1c;color:#e1dcff}.sidebar .nav.active .provider-initial{background:#ffffff2c;color:#fff}.sidebar-bottom{border-top:1px solid #ffffff21;color:#fff}.sidebar-bottom small{color:#93a2be}.provider-mark{background:#ffffff20;color:#fff}.workspace{padding:36px clamp(20px,3vw,52px)}.page-header{margin-bottom:27px}.page-header h1{font-size:30px;color:#1c2944}.page-header p{font-size:13px;color:#75839a}.page-header .eyebrow{color:#7157db}.primary{background:linear-gradient(135deg,#654be2,#8666eb);box-shadow:0 8px 20px #6843db2e;transition:transform .18s,box-shadow .18s}.primary:hover{transform:translateY(-1px);box-shadow:0 11px 24px #6843db40}.refresh{border-color:#dde4ef;color:#53627d;box-shadow:0 3px 9px #17213a08}.panel,.admin-card,.create-card{border:1px solid #e1e7f1;border-radius:18px;box-shadow:0 14px 38px #2536570c}.panel{grid-template-columns:360px minmax(0,1fr)}.list-head{padding:23px 23px 16px}.list-head strong{font-size:15px;color:#1f2e49}.ticket-item{padding:18px 21px}.ticket-item strong{font-size:12px}.ticket-item.selected{background:#f1edff;border-left-color:#7656df}.ticket-id{font-size:11px;color:#6f5ad7}.status{font-size:10px;padding:5px 9px}.chat-header{height:82px}.chat-title{font-size:14px;color:#26354f}.messages{background:radial-gradient(circle at 90% 0%,#f3f0ff 0%,transparent 36%),#f9fbfe}.message-card{padding:14px 17px;border-radius:15px 15px 15px 4px}.mine .message-card{background:#ebe6fc;border-color:#ded4fa;border-radius:15px 15px 4px 15px}.message-text{font-size:12px;line-height:1.65}.reply{padding:17px 23px 20px}.reply textarea{font-size:12px;min-height:76px}.admin-card{padding:26px}.admin-card h2{font-size:17px}.settings-form input,.settings-form select,.settings-form textarea{font-size:12px;padding:12px;border-radius:10px}.create-card{max-width:860px;padding:0;overflow:hidden}.create-intro{background:linear-gradient(120deg,#212c4c,#4b3b96);color:white;margin:0;padding:29px 34px;border:0;gap:16px}.create-intro .chat-avatar{background:#ffffff20;color:#fff;width:46px;height:46px;border-radius:13px;font-size:25px}.create-intro h2{font-size:20px;letter-spacing:-.5px;margin:4px 0}.create-intro p{color:#c6c5e6;font-size:12px}.form-eyebrow{font-size:9px;font-weight:800;letter-spacing:2px;color:#bfb0ff}.create-form{padding:30px 34px 34px;gap:20px}.form-section{display:flex;align-items:center;gap:12px;padding:0 0 11px;border-bottom:1px solid #e8ecf4;margin-top:4px}.form-section>span{width:31px;height:31px;display:grid;place-items:center;border-radius:10px;background:#eeeaff;color:#644bce;font-size:11px;font-weight:800}.form-section strong{display:block;font-size:13px;color:#25324b}.form-section small{display:block;font-size:10px;color:#8491a4;margin-top:3px}.create-form label{font-size:12px;color:#3c4d68}.create-form input,.create-form select,.create-form textarea{font-size:13px;border:1px solid #dce3ee;border-radius:11px;padding:13px 14px;background:#fcfdff}.create-form textarea{min-height:168px}.category-fields,.subcategory-fields{background:#f8f9fd;border:1px solid #e9edf5;padding:18px;border-radius:13px}.subcategory-fields{background:#fff}.signature-preview{background:#f0efff;border-color:#e4dffc;border-radius:11px;padding:13px 15px;color:#5f6680}.create-actions{padding-top:5px}.create-actions .primary{font-size:12px;padding:13px 18px}@media(max-width:900px){.panel{grid-template-columns:300px minmax(0,1fr)}}@media(max-width:650px){.workspace{padding:17px}.page-header{align-items:flex-start;gap:16px}.page-header h1{font-size:24px}.panel{display:flex}.create-intro{padding:23px}.create-form{padding:22px}.sidebar{display:none}}
.brand-wordmark{display:flex;flex-direction:column;justify-content:center;line-height:1}.brand-wordmark strong{font:800 20px Manrope,sans-serif;letter-spacing:-1.2px;color:#22304a}.brand-wordmark strong span{color:#644bd1}.brand-wordmark strong i{font-style:normal;color:#8d77df}.brand-wordmark small{font:700 9px 'DM Sans',sans-serif;letter-spacing:2.1px;color:#8490a7;margin-top:7px}.routing-card{display:flex;align-items:center;gap:13px;background:#f7f9fc;border:1px solid #e6ebf3;border-radius:12px;padding:15px 17px}.routing-icon{display:grid;place-items:center;flex-shrink:0;width:32px;height:32px;border-radius:10px;background:#e5f4ee;color:#228b60;font-weight:800}.routing-card strong{display:block;color:#263650;font-size:12px}.routing-card small{display:block;color:#78869a;font-size:11px;margin-top:3px}
.automation-note{margin-top:9px;padding:9px 12px;border-radius:9px;background:#f3f6fb;color:#56647a;border:1px solid #e4eaf3;font-size:11px;line-height:1.5}.brand-wordmark{padding-left:13px;border-left:3px solid #765adb}.brand-wordmark strong{font-size:19px;letter-spacing:-1px}.brand-wordmark small{font-size:8px;letter-spacing:1.7px}
.create-unavailable{margin:28px 34px;padding:18px 20px;font-size:13px;line-height:1.6}
.staff-row{padding:12px 0;border-top:1px solid #eef0f4}.staff-row-head{display:flex;justify-content:space-between;font-size:11px;margin-bottom:9px}.staff-row-head span{color:#9aa2ae}.staff-row-actions{display:flex;flex-wrap:wrap;gap:8px;align-items:center}.inline-form{display:flex;align-items:center;gap:6px}.inline-form select,.inline-form input{border:1px solid #e3e6ee;border-radius:6px;padding:6px 8px;font-size:10px;background:white;outline:0}.inline-form input[type="password"]{width:110px}.provider-row{flex-wrap:wrap}.provider-row form{flex-shrink:0}